Shipping and Delivery Policy
We provide standard delivery to any address within our delivery channels. We offer a flat shipping fee of $4.99 for domestic shipping in Australia and a flat rate of $9.99 for international shipping. We offer Free SHIPPING for all orders over $50. However, do note that we do not deliver to PO Boxes, military and restricted areas and naval ports.We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely.
For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Order Status and Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2-3 business days upon confirmation of payment, from our warehouse in Malaysia. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. You may be charged an additional fee for re-delivery should nobody be present to receive the package. Please provide your contact number along with the address provided at checkout in order for the courier company to contact you in case of any unforeseen circumstances.
We aim to ship within 72 hours of receiving your online order. If we have high demand we may take slightly longer. We offer FREE SHIPPING for all Australian, Singapore and New Zealand orders over $50. There is a $4.99 shipping fee for all orders under $50. Australian delivery time ranges from 5 – 11 working days. During COVID19, these times may vary due to the delays and restrictions imposed around the world.
INTERNATIONAL SHIPPING RATES
We do ship internationally. We offer $9.99 flat rate shipping for all orders under $50. All orders over $50 is free shipping. Please contact us for orders larger than 2 kilos.
INTERNATIONAL DELIVERY DURATION
North America, Western Europe, Asia and the Pacific | 5-11 working days.
Rest of the world | 5-11 working days.
Taxes, Duties and Tarrifs
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
Mode of Payment
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept any other payment methods..
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