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Shipping and Delivery

Shipping and Deliveries

We provide standard delivery to any address within our delivery channels. We now offer FREE SHIPPING on all orders over $100. Our standard shipping rate for most countries is $7.99 and some countries are Free Shipping depending on location. However, do note that we do not deliver to military and restricted areas and naval ports. We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you as promptly and as safely as we can.

Processing Estimate: 1-3 working days.

Courier Delivery Time:

Australia: 2-3 working days.
United States: -11 working days.
United Kingdom (UK) : 5-11 working days.
Rest of the World: 9-14 working days.

For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

Tracking Number Update: Please note that your tracking number is provided once package has been picked up. This means, your shipping delivery time starts from when our shipping provider picks up the package. An initial email is sent to you saying that your package has been processed. This means it will be picked up by our shipping provider that day. Then, a second email is sent updating you on your tracking number.

Order Status and Tracking

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 business days upon confirmation of payment, from our warehouse in Australia. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. Once the order has been dispatched, an email confirmation will be sent to you signaling the item has been processed. Once a tracking number is provided to us by our shipping provider, another email is sent updating you of your tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your provided tracking number. You may be charged an additional fee for re-delivery should nobody be present to receive the package. Please provide your contact number along with the address provided at checkout in order for the courier company to contact you in case of any unforeseen circumstances.

Taxes, Duties and Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

Mode of Payment

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
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